Terms of service

1. The agreement

These terms apply when you create a Still Out account or use the service at stillout.dev and app.stillout.dev, or at the stillout.xyz addresses they replace. Using the service means you accept them. If you are agreeing on behalf of a practice, you confirm you may bind it.

2. What the service does

Still Out collects supporting documents for one client and one month at a time. You list what is missing, send a link, and your client uploads. It is a collection tool. It is not accounting software, it does not file anything with a tax authority, and it does not give accounting, tax, or legal advice.

3. Your account

• You are responsible for what happens under your account and for keeping your sign-in secure.
• One account is for one bookkeeper. Do not share sign-in credentials.
• You must be 16 or older and give accurate account details.

4. Your clients and their documents

The documents collected through Still Out belong to you and your clients, not to us. You confirm you have the right to ask for them and to have us process them on your behalf, and that you have told your clients what is being collected. We handle that material only to run the service, as set out in the privacy policy.

5. Acceptable use

Do not use Still Out to collect material you have no right to, to send unsolicited messages, to upload malware, or to attempt to break, overload, or reverse engineer the service. We may suspend an account that does, and will tell you why.

6. Plans and payment

Plans and prices are on the pricing page. New accounts start on Pro free for three months with no card. After that, a paid plan renews monthly until cancelled, and prices exclude any applicable sales tax or VAT. We may change prices with at least 30 days' notice by email; the change applies from your next renewal. Cancellation and refunds are covered on the cancellation and refunds page.

7. File retention

Uploaded files are deleted seven days after the most recent upload for that month. This is how the product is meant to work, not a fault. Download what you need before then; we are not able to recover a deleted file. We email a warning before files for a month are removed.

8. Availability

We work to keep Still Out available, but we do not promise uninterrupted service and there is no uptime guarantee on any plan. We may change or remove features, and will give notice of anything that materially reduces what a paid plan does.

9. The date and file-type checks

The checks that flag a wrong month or an unexpected file type are guidance for your client, not verification. They can be wrong in both directions. Reviewing what was actually sent is your job as the bookkeeper.

10. Liability

The service is provided as is, without warranties beyond those the law requires. To the extent the law allows, our total liability for any claim relating to Still Out is limited to the amount you paid us in the twelve months before it arose, and we are not liable for lost profits, lost business, or indirect losses. Nothing here limits liability for fraud, death, or personal injury caused by negligence, or anything else that cannot be limited by law.

11. Ending it

You may cancel or close your account at any time. We may end the agreement with 30 days' notice, or immediately for a serious breach of section 5. When an account closes, download anything you still need first: account and client records are deleted within 30 days.

12. Changes to these terms

We will email account holders before a material change takes effect and update the date at the top of this page. Continuing to use the service after that means accepting the new terms.

13. Contact

Questions about these terms go to hello@stillout.xyz.